Terms & Conditions

TERMS OF USE
The website www.indusvacations.com is owned by Indus Vacations Pvt. Ltd.. All bookings here are made with Indus Vacations and the booking terms mentioned here in below constitutes the entire agreement between the customer and Company. By making a booking with us and/or depositing payments with us for tour and travel services you confirm having carefully read, understood and accepted the below mentioned ‘Terms of Services’.

Booking of tour
Visitors on our website are kindly requested to fill the Enquiry Form with all necessary fields mentioned there and submit the same to be sent to our office. Upon receipt of the booking request or travel enquiry a travel expert from our office will get in touch with you with the best available information and offers for the desired tour package or travel services. In the event the travel requirements are not clear in the booking form submitted by you to us, our team may contact you via email or phone no. provided by you in the booking form. No booking is considered as ‘confirmed’ unless a tour confirmation letter is sent by us to the customer after receiving the initial advance payments in our account.

Payment
All payments can be made to Indus Vacations Pvt. Ltd, by cash, cheque, Demand Draft, Credit card, Swift Transfer & NEFT, RTGS. For booking which are made within 15 working days of tour departure, the full amount will become immediately payable. The payments received for such bookings are ‘non-refundable’.

How to pay for your travel bookings
To reserve tour package or travel services with us upon demand from our office our customers may deposit the payments in our Yes Bank Ltd. account under intimation to our office. The bank account information may be received from our office via email or phone. Our customers may also avail the benefits of paying by their credit cards (Visa or MasterCard) using our ‘Secure Online Payment Gateway’. For more information on security of your private information please read our ‘Privacy Policy’.

Swift Bank Payments
Our customers may send the payments to us using our SWIFT bank account information. This is the responsibility of the sender to provide us with a copy of the telegraphic transfer report (Bank document) for necessary check and follow ups with our local bank in India. While paying the deposits via SWIFT for the tour bookings kindly ensure that you have filled all correct information in the payment form and have also paid the intermediary bank fee which is normally US$35 approx for each payment. We will only credit in your tour account the amount which we receive in our bank and we take no responsibility of intermediary bank fee/charges.

NEFT/RTGS
The customers may also pay through NEFT/RTGS for the bookings made with us. Please forward us a copy of the NEFT/RTGS payment advice made by you. Upon receipt of the payments in the bank, our travel consultant will confirm the same to you via phone or email.

Cheque / Bankers Cheque
The customer residing in India may deposit a local cheque / draft in our bank account (please ask for the bank details from our office). A copy of deposit slip duly stamped by the bank may kindly be sent to our office for our records. The receipt of the payment slip will not be considered as ‘receipt’ of the payment. Please ensure that the cheques are timely delivered to our office for encashment since no travel documents would be delivered till the cheques are en-cashed. This would save you from inconvenience of making payments by Pay Order/ D.D. Please note that Cheque Bouncing Charges will be INR 300/-

Cash payments
Our customers residing in India can also deposit advance payments in ‘cash’ in our bank account. A copy of the payment deposit slip may kindly be sent to our office for their follow up and records. Our office issues a ‘Cash Receipt’ against all cash payments received by us and it is the responsibility and right of the customer to ask for a ‘customer copy’ of such receipt after the payment is settled in our account.

Credit Card Payments
Our worldwide customers can avail the benefits of our ‘100% secure’ online credit card payment gateway (Visa and MasterCard) managed by Pay u. We accept payments in US$, GBP, Euro, YEN, INR and other renowned international currencies. It is advisable and requested to our customers residing outside India to make the payments in US$, GBP, Euro, YEN or their local currency (if listed in our payment gateway). Please note that the online payments attract online bank fee/charges of 3% (it may vary case to case) and the same is payable by the credit card holder in addition to the tour payments while making the transaction. For certain credit card payments, on the instruction of the bank to ensure genuine card entry our office may ask the credit card holder to fill and sign the ‘Credit Card Payment Authorization Form’ and send the same to our office along with the identity proof (passport copies etc) and/or front copy of the credit card. It is mandatory for the customer to provide us with such details / document if demanded by our office. Credit card security code (CVV/CV2 no. mentioned on the ‘back’ of the card) is case sensitive and not to be shared by the card holder or filled in the authorization form or written in email etc.

Invoice and Taxes
A service invoice is issued for all tour bookings which are usually inclusive of all applicable taxes except the Govt of India Service Tax. It is not only the liability of the Company to charge Service Tax to the customer but also the responsibility of the customer to pay the same without fail. All our quotes and offers are ‘exclusive’ of GST until specified in the quote unless.

Balance
After receiving final confirmation of tour we need balance payment. The balance of the payment must be paid 28 days prior to the tour departure. Any booking made within 14 working days of the tour departure is considered to be late booking for which the full and final payment is required at the same time of booking. Failure to pay the balance within the specified period will result in the cancellation of the booking, and in payment of a cancellation fee as detailed below.

TRAVELLER’S INFORMATION
To make reservation and also for our file records our travel consultant retains the right to ask you for providing him/her with the copy of passport, personal details such as name, date of birth, gender, address, phone no., email etc., the customer is kindly requested to provide the same if and when asked.

WHAT IS INCLUDED IN PRICE
Most ‘tour packages’ offered by Indus Vacations are inclusive of accommodation in hotel/guest house/resorts, transportation in a private car (for private trips) or in a coach/bus (for group tours), breakfast, services of local tour guides (where available) for visiting historic sites and basic entertainments for the trip. The same may vary on case to case basis and is conveyed to the customer by our travel consultants during the course of correspondence.

Accommodation
Our ‘independent tours’ includes accommodation in handpicked hotels selected by us based on the market report and/or recommendation of our past travellers. Based on the demand of the customer and type of requirements or budget mentioned by them, our travel consultants ensure to provide a comfortable and clean hotel for stay (for independent trip) during the trip. Also for our guaranteed departure ‘India group tours’ we have a select list of handpicked hotels and guest houses which may also be changed if situation demands. In the event of non-availability of hotel/s listed by us in our offer, our team retains the right to reserve another similar standard hotel for the travellers. All our hotels are subject to availability. We request the travelers to check on the internet about the standard of the hotels offered by us, before making the deposit for the trip.

Vehicles and drivers
We provide comfortable vehicle (bus/coach/car/jeep) in good condition with customer friendly English speaking drivers (basic knowledge of English). Some of our tourist drivers are highly recommended by the travellers and they are serving to international itinerants for many years now.

Tour Guides/Escorts
Most trips are inclusive of assisted airport/railway station transfers. For sightseeing trips, we use only Govt. of India licensed ‘Tourist Guides/Escorts’. Most of our tour packages are inclusive of services of local English speaking tour guides at historic sites. Other than English we also have tourist guides who are expert in more international languages such as German, Spanish, Italian, Russian, Japanese, Turkish, Farsi, Chinese etc.

Meals
Most trips are inclusive of hotel breakfasts. Some trips also include special lunches and theme dinners etc. in the hotel of stay or outside in a city restaurants. Some of the tours are even inclusive of all meals (jungle lodges and camps mainly) which is mentioned in the list of inclusions and/or will be conveyed during the course of correspondence.

Others
Many of our tour packages also includes basic entertainments and activities such as traditional rickshaw rides, decorated Elephant ride, Camel ride, Boat tickets, cultural events etc. Please check with our travel consultant about this while making reservation with us. A list of some important ‘not to be missed’ visits /rides etc can be viewed in ‘Unique Travel Experience’ section and can be included in the trip on demand, at an additional cost.

NOT INCLUDED
Usually our tour packages does not include international air ticket price, domestic flight tickets, travel insurance, visa (please check updates on India’s new VOA – Visa on Arrival policy), tips, camera/video camera fee at monuments and museums etc, personal expenses such as drinks/laundry/telephone/mini bar bills etc and the same are payable by the travelers in addition to the package price. Our services also does not include any additional expense incurred due to any unforeseen circumstances or situation such as riots, strikes, political closure, natural hazard, technical failure, flight or train cancelation and delay etc or any other reason/situation beyond our control.

FLUID PRICING
As per the common practice of the trade Indus Vacations operates tours on fluid price basis. The offers are subject to the limitations imposed by hotels, airlines and other service providers and the same may change without prior notice in case of hike in the air ticket price, tax structure, major fluctuation in currency exchange rate or any other reason. Indus Vacations retains the right to change its price and offers without prior notice, if the case occurs. It may also cause different price charged to different clients travelling in the same group/period. It is totally at the discretion of the Company to decide upon the same.

TRAVEL DOCUMENTS
Once you have booked and paid for the tour our operation team will issue and provide you with a copy of travel documents for your trip. You are kindly requested to check the details mentioned in the travel documents and in case of any error found the same may please be reported to the our concerned travel consultant for further corrections. The original travel documents shall be sent to the traveler at the port of his/her arrival in India. The travel document kit also carries a Feedback Form with an envelope which may please be filled by the traveler and sent to our senior management for their reference and our office records.

Cancellation of a Booked Tour:
If you or any member of your party wishes to cancel your holiday, however we realize that there are many valid reasons that this can happen. you must notify us in writing and will take effect the day it is received by Indus Vacations. For Christmas, New Year, Diwali, Pushkar Fair and other important festivals the normal cancelation policy does not apply and payments for against bookings during such busy period are considered as non-refundable. Please check with our travel consultants at the time of booking for such cancelation policy for special event tours. The following cancellation charges will apply: –

• • If cancellation is made 30 days before departure, 25% (Deposit only) of the total cost stands as cancelled charges.
  • If cancellation is made 29 to 16 days before departure, 50% of the total cost stands as cancelled charges ;
  • If cancellation is made within 15 – 7 days before departure , 75% cancellation charges will apply.
  • If cancellation is made within 6 days or Less before departure , 100% cancellation charges will apply.
  • For Hotels / Luxury trains As per the policy of the respective hotels and luxury trains.
  • For air / train booking As per the policy of the respective airline / Indian railways.
  • Visa Fee & Service charges are non-refundable.
  • In case of Visa Rejection / Delay same cancellation policy as above applies.
  • No refund will be provided for any unutilized sector services.

Please Note:

• • I) Amount will be refunded through Electronic Transfer or by the card (Debit/Credit).
  • II) Refund of amount will initiate after deducting the applicable cancellation Charges and service charge and both will be settled within 7 to 30 days of the day of cancellation request approved by Indus Vacations.
  • III) Booking which is under no Cancellation/ No Refund, guest/client travelling or person/entity booked will have to pay the service charge to Indus Vacations.

Important Notes:-

• Any hike in hotel rates, airfares, airport taxes / fuel will attract a Surcharge to be paid prior to the departure date.
• No Change / No refunds can be offered if flights are delayed / cancelled.
• Carrying a travel insurance is highly recommended during travel period and we can be contacted to acquire Travel insurance.
• We request that you please provide all necessary documents if visa is being done by Indus Vacations. In case of any rejection/delay in visa, Indus Vacation can’t be held responsible and cancellation charges will apply.
• Allotment of room type is subject to availability at the sole discretion of the hotel.

If you change your booking:
We do not encourage changes in the confirmed arrangements. But if you do need to make amendments in the arrangements already confirmed, we will do all possible to accommodate the changes, depending on the availability of various segments of the tour, for the new requirements. However, the changes will be subject to certain minimum amendment / administration charges.

Liability:
a) In these conditions “The Company” means Indus Vacations Pvt. Ltd., and “the client” means the person or persons in whose name and / or on whose behalf the booking is made. There is no contact between the company and the client until the company has received the payment of the initial deposit.

b) The company act on behalf of the suppliers of services such as Airlines, hoteliers, transporters. And should there be any deficiency in their part; the company can not be held responsible as we are only amalgamating the services. Our liability is limited to the tour price charged from the customers for each service.

c) In company “ Indus Vacations Pvt. Ltd.” being unable to conduct a package due to any unforeseen circumstances the client will not be entitled to make any grievance thereafter. However, in that case company will make the refund as per the policy.

We do take all reasonable steps in ensuring that the organisation maintains standards and provide a service that is acceptable to the passengers. The information within this website has been compiled with all reasonable care and is correct to the best knowledge of the company and is published in good faith.

Complaints:
We always do our best to provide passenger an enjoyable and trouble free holiday but occasionally plans go wrong. Should you have any complaint, please tell us at the time we will do everything possible to resolve the matter immediately. If the situation is not resolved to your satisfaction, then you must notify the company within 28 days of the tour ending in writing. If you do not write to us within this time, this will affect the investigation and outcome of the complaint. Any disputes between clients and Indus Vacations Pvt. Ltd. Shall be governed by Jurisdiction on India.

Early Check-in / Late Check –out:

Please note that standard check-in / Checkout time in good hotels are 1200 Hrs. (IST). Therefore cost of Early check-in or Late check-out is not included in the tour cost. We can always make a request for early check-in or Late checkout if required but we do not guarantee that, that entirely depend upon the policy of the hotel, time of the year and availability of the room.